Refund policy

You may return most new, unopened items within 14 days of delivery for a full refund. Return shipping is covered by us when the error is ours (you received an incorrect or defective item, etc.). Because our credit card provider does not reimburse transaction fees on refunds, we now deduct at least 3% for processing fees from all refunds. We do not refund shipping costs. 

Because a large part of what we do is by custom build, some returns may incur a fee. For example if we order a special tolex or tubes or perform a modification for you, that amp may have a more limited number of interested customers. In these cases, a restocking fee may apply, which we'll discuss with you directly.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.